Privacy Policy

Account Information: When you register, we collect your name, email address, and password. If you sign up for a paid plan, we collect payment information through our payment processors (Paymob or PayPal). Business Data: The data you enter into Edaramids—orders, products, clients, suppliers, invoices—is your business data. We store it to provide the service. Usage Data: We collect information about how you use the platform, including pages visited, features used, and performance metrics. This helps us improve the service. Device Information: We may collect information about the device you use, including browser type, operating system, and IP address for security and optimization purposes.

We use your data for these specific purposes only: • Provide the Service: To run your ERP, process your data, and enable all platform features • Communicate: To send important service updates, billing notifications, and respond to support requests • Improve: To analyze usage patterns and improve platform performance and features • Security: To detect and prevent fraud, abuse, and security threats • Legal Compliance: To comply with legal obligations when required We will NEVER sell your personal information or business data to anyone. Period.

Location: Your data is stored on secure cloud servers with data centers in multiple regions. Encryption: All data is encrypted both at rest (stored) and in transit (transmitted). We use industry-standard AES-256 encryption. Backups: We perform regular automated backups to ensure your data is never lost. Retention: We retain your data for as long as your account is active. After account termination, we keep data for 30 days to allow for recovery, then permanently delete it. You can configure shorter retention periods in your account settings.

We do NOT sell, trade, or rent your personal information to third parties. We only share data in these limited circumstances: • Payment Processors: We share payment information with Paymob and PayPal to process your subscription payments. They have their own privacy policies. • Service Providers: We may use trusted third-party services (hosting, analytics) that process data on our behalf under strict confidentiality agreements. • Legal Requirements: We may disclose information if required by law, court order, or government request. • Business Transfer: In case of merger or acquisition, your data may be transferred as part of business assets.

We use cookies and similar technologies for: • Essential Cookies: To keep you logged in and maintain your session (required for the service to work) • Preference Cookies: To remember your language, theme, and other settings • Analytics: To understand how users interact with our platform and identify areas for improvement We do NOT use advertising or marketing cookies. You can manage cookie preferences in your browser settings, but disabling essential cookies will prevent the platform from functioning properly.

You have full control over your data: • Access: Request a copy of all personal data we hold about you • Correction: Update or correct any inaccurate information in your account • Deletion: Request deletion of your account and all associated data • Export: Download your business data at any time through account settings • Portability: Receive your data in a standard, machine-readable format • Object: Opt out of certain data processing activities To exercise these rights, contact us at [email protected] or use the tools in your account settings.

We take security seriously and implement multiple layers of protection: • Encryption: TLS 1.3 for data in transit, AES-256 for data at rest • Authentication: Secure password hashing, optional two-factor authentication • Access Control: Role-based permissions, audit logs for sensitive actions • Infrastructure: Regular security audits, DDoS protection, firewall protection • Monitoring: 24/7 monitoring for suspicious activity and potential threats • Compliance: Regular security assessments and updates to address new vulnerabilities We encourage you to use strong passwords and enable two-factor authentication for additional security.

Edaramids is a business platform not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete such information.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make changes: • Material Changes: We will notify you by email and/or through the platform at least 30 days before changes take effect • Minor Changes: Clarifications or corrections may be made without notice The "Last updated" date at the top will always reflect the most recent version. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or how we handle your data: • Privacy Email: [email protected] • General Support: [email protected] • Response Time: We respond within 24 hours on business days Visit our Contact page for more ways to reach us.